FAQs

What are your delivery timelines? We strive to process and dispatch all orders within 1–3 business days. Once shipped, delivery within Accra typically takes 24hours and 24-48hours out of Region, depending on your location.

To help streamline our order processing and ensure faster dispatch for all customers, we no longer accept payments on delivery. All orders must be confirmed with a successful payment via our secure checkout (Mobile Money or Card/bank transfer) before they are prepared for delivery.

What is your return policy? We want you to love your purchase. If a piece isn’t quite right, we offer exchanges or store credit within 24 – 48 hours of delivery. Please note that we do not offer cash refunds for “change of mind” or sizing errors.

How do I qualify for an exchange? To be eligible, items must be in their original, saleable condition: unworn, unwashed, and with all original tags still attached. For hygiene reasons, certain items like jewelry, swimwear, and intimate apparel are final sale and cannot be exchanged.

What is Store Credit and how do I use it? Store credit is a digital balance added to your account that never expires. You can apply it at checkout on your next purchase to find the perfect replacement piece.

Store credit is a digital balance added to your account that never expires. You can apply it at checkout on your next purchase to find the perfect replacement piece.

Is it safe to pay online? Absolutely. Our website uses industry-standard encryption to protect your data. We partner with secure payment gateways like Paystack  to ensure your transactions are safe and seamless.

Orders may be canceled due to insufficient stock or invalid payment information. Because we no longer offer Payment On Delivery (POD)an order is only considered “active” once payment is verified.